Technical Support
Camera Login Issues
If you have already completed and submitted your camera authorization form, but cannot access the secure parent camera area of our website there could be an issue with your username or password. The KidsVision Kiddie Cam service will prompt you three times for the correct username and password combination. After the third attempt, a warning message will appear that you do not have access to this area. KidsVision technicians can verify that your username has been approved, however, they cannot change your username, password, or alter your user permissions. You should contact a Creative Kids preschool Administrator if you need to reset your username, password, or change the rooms that you can access.
Additional Support
If you are ABLE to login to our secure daycare camera area, but need further technical assistance, you should contact KidsVision toll free at 1.888.Kids.Vsn (888.543.7876), submit a support request form, or email KidsVision at support@kidsvision.com. A KidsVision support technician will respond promptly to any technical support issues you have. Please note that f technicians can verify that your username is in our system, however, they cannot change your username, password, or change your camera permissions. You should contact a Creative Kids preschool Administrator if you need to reset your username, password, or change the rooms that you can access.